Lesson 5·8 min read·Completed
Handling Difficult Situations
The Angry Guest
1
Lower your voice
2
Create physical distance
3
Involve a manager immediately
4
Never touch a guest
The Group Situation
When one person in a group is cut off, speak to them privately if possible and enlist sober friends.
Calling for Help
If a situation is beyond your control, call your manager immediately. If there is a physical threat, call 911.