Lesson 6·7 min read
Upselling Without Pressure
The Mindset Shift
Do not think of upselling as pushing — think of it as guiding. You have knowledge the guest does not.
Natural Upsell Moments
When they order a well spirit: Just so you know, for $3 more I can do a premium spirit — it makes a noticeable difference.
What Not to Do
Do not push if they have said no once
Do not mention price first
Do not upsell to someone who is being cut off